FAQ

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FAQ
Frequently Asked Questions
Do you have any questions?

Please read the following questions and if the answer to your questions is not among the questions below and you do not find it, write your question in the ask us section so that we can answer you as soon as possible.

Frequently Asked Questions

How to activate the mobile phone?

In the mobile phone dialing field, enter the code #7777 and select option 2.

Where can I get the registry activation code?

There should be an activation code on your warranty card, if there is no such code, you should contact the company and contact the activation experts to receive the activation code.

What should be done to see the phone's IMEI?

Enter the code #06# in the mobile dialing field.

What is the transfer of ownership?

In the mobile phone dialing field, enter the code #7777 and enter option 3

How to inquire about the authenticity of the product?

By referring to Hamta’s website or by dialing *7777, you can view the warranty start date and the warranty company.

If we want to make our purchase individually, how should we act?

Go to the company’s store at www.tojibet.com and buy the desired product.

How can I proceed for bulk purchase?

You can make a bulk purchase by dialing the company’s phone line and connecting to the sales department.

Are the repair services included in the cost?

No, the repair service is completely free.

How to send to get after-sales service?

Send your mobile device along with the box and available contact number by contacting the company or visiting the post office.

Visits to Tehran are daily from 9:30 to 17:30.

Does Arca Trade have accessories for sale?

Arca Tejarat Biston is only an importer of mobile phones and does not have accessories to sell directly.

Why is breakage and corrosion not included in the warranty?

The only defects covered by the warranty are manufacturing defects. Brokenness and water damage are caused by improper use of users and are not included in the warranty.

What to do if the activation code is distorted or wrong?

Contact the activation unit to receive the activation code or send the following documents via WhatsApp to 09902790349.

IMEI serial photo

– Photo of the phone serial

-first name and last name

-National Code

Technical questions

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What is the cause of iPhone overheating problem and how to prevent it?

The iPhone is a computer small enough to fit in your pocket or purse. But unlike laptop and desktop computers, it doesn’t have a cooling tray or a fan to keep it cool all the time. So when your device is under stress, it heats up! But there are differences between a hot and an overheated device. If you have also faced the problem of iPhone overheating.

Why is the phone not charging?

Check the following:

Check the charging cable
Check the adapter
Turn your cell phone off and on
Change the power source
Check the phone battery
Software problems

How to know if the phone is hacked?

In general, mobile hacking has various hardware and software symptoms, which include:

Phone charging soon
Phone performance slows down
Receiving and sending strange messages
Installing new programs without permission
Sudden turning off and turning on of the device
Receive calls with jamming

How to connect Samsung mobile phone to TV?

Connecting the mobile phone to the TV, which is done in different ways and establishes a hassle-free connection between the phone and the smart TV. By connecting the phone to the TV, you can watch the content inside the mobile phone with better resolution and dimensions. This can be very useful in many situations. Since many users have asked our experts questions about how to connect a Samsung mobile phone to a TV, we decided to provide useful information in this regard.

To connect the Samsung phone to the TV, the Smart View application creates the best possible conditions for you. You, dear ones, can easily benefit from communication between two devices by using this exclusive application.

Why does the microphone of the Samsung phone not work?

If the Samsung phone’s microphone is not working due to software, the problem is usually solved with these three steps and there is no need to go to the repair shop, unless the phone’s problem is hardware. These three ways to solve the software problem are:

Turn the phone off and on.
Unknown software
Factory reset, which is a tough decision.

Why does the phone not download?

When the smartphone does not download the desired files, the first thing to do is to check some software items. If the apps you want are not downloaded in Google Play, it is most likely that the app’s cache is full. If the download operation is not performed on other sites and sources, check the device’s memory.

In many cases, the full memory of the phone prevents the files from being downloaded correctly and without problems. Another reason discussed when the phone does not download is internet problems. Sometimes it seems that the Internet connection is established and there is no problem; However, the phone is not able to download the files selected by the user. Internet problems in this situation are the main reason for not downloading files on smartphones.

How to solve the problem of not downloading the phone?

  • Clear the cache
    Activate phone download management
    Check free memory space
    restart

How to track a stolen or lost phone?

Many users think that when the phone is lost or stolen, it is no longer possible to find it. Of course, thieves know many ways to take mobile phones out of reach, and many times there is really no hope of finding this device. But if users anticipate this and have activated some features on their phone, it will be possible to track it even if the mobile phone is turned off.

Using the ADM feature, tracking with the IMEI code, using Google Maps, getting help from judicial authorities and using operators’ facilities are among the most practical methods that can significantly increase the probability of finding and tracking the phone. will give.

How to take a video from the phone screen?

How to take a video from the phone screen on iPhone and iPad

As mentioned, the ability to take video from the screen of Apple mobile phones has been put in iOS 11. Therefore, it is possible to record the screen of the device for all iPhones and iPads that are equipped with this operating system. Taking a video from the iPhone or iPad screen is easy. For this purpose, the Record Screen function must be added to the default option of the Control Center menu. After that, it is necessary to follow the following steps: enter the setting section of your iPhone or iPad and after selecting the control center option, enter the list in the more control section and activate the record screen option.

For this, you need to touch the green plus sign next to this option. By doing this, the named option will be added to the list at the top of the page. To start recording, just put your finger on the lower part of the screen and pull it up, so that the corresponding menu appears and start recording the screen.

How to take video from the phone screen in Android phones

Taking video from the screen of Android phones is done using various applications. One of the programs that is very useful in this matter is DU Recorder, which we will discuss in the following steps. The use of this program is free and it has a significant quality and helps you smoothly record the screen of your Android phone. After downloading the program and opening it, you will be faced with various options such as setting, camera, screen shot, record videos. Using these options, you can set things like resolution, quality and number of frames. After making the settings, just tap on the Record option so that this program starts recording video from your phone screen.

What is the cause of mobile phone overheating?

Mobile overheating may be caused by internal (software or hardware) or external (bad and incorrect use by the user) problems in this device. The overheating of the phone, while causing the concerns of the user and the owner of the device, may also damage the internal parts of the device and even lead to the explosion of the phone in rare cases.

Causes of hot phone:

Running heavy games
Viruses and malware
phone battery
Mobile phone protective case
Check battery and charger cable
Background apps and WIFI
Phone internet sharing

Why should the phone not be charged during the night?

Some experts consider charging the phone during the night as a wrong thing and say that it damages the phone’s battery. The fact is that this statement is both true and false. The incorrectness of this issue is due to the fact that today’s smartphones cut off the current of electricity entering the phone after charging 100% of the battery. So there is no need to worry. Because the charging of the phone is automatically disabled after reaching 100%. High-quality chargers also include parts that prevent overcharging. The simple explanation of this issue is that, for example, when the phone’s charge reaches 100%, the smart hardware of the mobile phone prevents it from continuing to receive electricity and the charging operation is canceled.

But the fact that charging the phone all night long may damage the battery is true because when the battery reaches 100% charge, the incoming electricity is cut off. Now, if the phone is connected to the charger from night to morning, the electric current will enter the phone from time to time. The reason for this happens is that the charging of the phone does not always remain at 100%, and for various reasons, this charge is slightly reduced. At this time, the electric current enters the phone again to compensate for this amount of lost charge. In this situation, the phone’s charge will fluctuate between 100% charge and less than that, and this may damage the phone’s battery.

Why does the phone speaker not work?

When the mobile speaker goes away from its main function, it is important to correctly diagnose and carry out specialized troubleshooting procedures in order to identify the need for hardware repairs or system software recovery, because the failure of the phone speaker may be rooted in the hardware. Have a phone application or software.

Other reasons may be involved in the phone speaker not working, which is the responsibility of the phone repair experts. The experts of the mobile agency have the necessary experience and knowledge regarding the repair of the mobile speaker and after checking the device, they will take the necessary measures to repair the speaker or replace it. In order to make sure of the health of your speaker when buying. You can ask the seller to test the speaker for you. In addition, when the mobile speaker is damaged and needs to be replaced, testing the damaged speaker and the new speaker will help you. A device called an ohmmeter is used to test the speaker.

What are the solutions to solve the problem of the phone speaker not working?

  • Check the volume button

    If you see that the speaker of the phone is not working, check the volume buttons before doing anything. Sometimes the buttons work due to pressure and cause the sound of the device to stop. Test the volume down and volume up buttons and make sure that the phone is not muted.

    Restart the phone

    As you know, in many cases, restarting is a simple and useful solution to deal with various phone problems. It is recommended to turn off your phone and wait for a minute before doing the repair. Then turn it on. In this way, the problem will be solved, but if the problem is not solved or repeats again, you should try other methods to completely solve this problem and finally ask for help from a reputable repair center.

    factory reset

    Sometimes the processes inside the phone face problems that can cause the phone’s speaker to stop working. In such a case, you should take help from factory reset. By factory reset or returning to factory settings, all your data will be deleted. It is recommended to make a backup of your important data before doing this. It usually takes some time to return to the factory settings and you have to wait until the phone is factory reset. If the speaker still has a problem after restarting the system, it is definitely a problem with the hardware parts that require specialized repairs.

Why does the phone not turn on?

  • The first answer to the question of why the phone does not turn on is to hold down the power button for a while. Hold this button down longer than you normally do and wait. Do this for 20 seconds.
    Now hold down the power and volume up buttons together for 10 seconds and the phone should restart.
    If this does not work, hold down the power and volume down buttons together for 10 seconds. After that you will face a menu that has reboot option.
    If the phone still doesn’t turn on, connect it to your computer via USB and repeat the above steps.
    If none of the above options answered the question why the phone does not turn on, it is probably a hardware problem and you should contact the phone repair center so that our experts can repair your phone.

What are the solutions to get rid of our slow phone?

The solution to why the phone is slow is as follows:

1- There are not many solutions to solve this issue. Unless you use custom ROMs like CyanogenMod or pure Android ROM on your phone. You should look for programs that match your mobile hardware.

2- Disabling live wallpapers, deleting widgets, deleting and deactivating programs that are no longer used.

3- Delete programs and files (photos and videos) that you do not need. Manage application cache files. If you can, restore the device to factory settings.

4- The last solution to why the phone is slow is, if the official update of Android 4.3 or higher has been provided for your mobile phone, update the device as soon as possible. Otherwise, you need to install a suitable custom ROM. Or after rooting Android, use the LagFix application that simulates TRIM functionality. Restoring the factory settings or Factory Reset in Android can give a new life to your phone. Before doing this, make sure that you have a backup copy of your important and necessary information.

Why is the phone slow?

The reasons why the phone is slow are:

Updating the operating system and heavy programs. Software updates may not be well optimized for the user’s phone and cause it to be slow. If you install heavy programs that are suitable for phones with strong hardware on phones with weaker hardware, you will face slowing down the speed of the mobile phone.
Another reason why the phone is slow is: background processes. A number of system and application programs that you have installed on your mobile phone run in the background by default when you start working. The mentioned programs consume resources such as processor and RAM. The hardware resources of the device are limited. Therefore, the more apps installed on the mobile phone, the lower the speed of the operating system. Using live images and widgets on the main screen causes the device to be slow due to excessive use of the processor and RAM.
File system almost full. SSD solid state memories face a slowdown when they are about to be saturated. Due to the use of this type of memory by Android devices, the speed will decrease with the increase of files and decrease of free space.
The last reason why the phone is slow is the lack of TRIM feature in old versions of Android. The TRIM feature that was added to this operating system from version 4.3 of Android can prevent the memory of the Android device from slowing down.

Why doesn't the phone have an antenna?

 

We may not have a phone antenna for the following reasons:

Changing the ROM of the phone.
Cases and accessories for mobile phones.
Intermittent problems from the operator.
The network settings of the phone are messed up.
Settings and switch between 2G, 3G and 4G networks
SIM card worn out, cleaned or replaced.
The pressure of entering the SIM card and hitting the mobile phone.
Being next to objects that disturb the antenna.
Using signal booster devices and mobile antenna boosters.
Being in a geographical area that has a problem in terms of antennas.
The problem of the special hardware for mobile antennas and not recognizing the SIM card.

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How to solve mobile antenna problems?

  1. In the mobile network settings section (in Android phones Setting > Wireless and networks > More..> Mobile Networks and in iPhone phones Setting > Cellular remove ENABLE 4G). Set the network mode of your mobile to GSM only, which is also known as 2G network.
    Reset your phone’s network mode to its original settings. If you fail to do this, use options such as returning to factory settings, reset, etc.
    Take your phone out of the special mobile phone case for a while and use it.
    To solve this problem, why doesn’t the phone have an antenna? Prevent your mobile phone from getting hit.
    Start a conversation in the areas that have a favorable response.
    Check the chip of your phone’s SIM card because it may have lost its functionality due to various reasons such as wear and tear.
    Clean your SIM card with special sprays for washing electrical parts. If you do not receive the correct answer, visit the electronic service offices of the relevant operator and change your SIM card keeping the current number.
    Use special devices for increasing and amplifying the mobile antenna signal that can be installed in your home or workplace to solve the problem of antenna jumping.
    Avoid being next to some objects that disturb the signal such as aluminum and closed environments.
    In order to solve this problem, why does the phone not have an antenna? Download the official ROM of your phone and install it on the mobile. If your problem is not solved with these basic measures, go to the mobile dealer for phone repairs.

How to solve the problem of the phone antenna at home?

Since the problem of losing the phone’s antenna is considered one of the most annoying disorders, solving it in a short time is one of the main priorities of users. Some of these solutions can be effective in solving such a problem.

Get the actual antenna size for your phone.

If you want to know how strong your real signal is, you should go to your Android menu and select the Status option. For this, you just need to open the phone’s settings menu and scroll down the screen. Now you have to tap on About Phone and then select the Status option. Now you have to select SIM Status.

A page will be displayed to you, and in it, under the Signal Strength field, a range of numbers in dB units is written. These numbers show the antenna coverage of your phone. You need to know that if the displayed number is 60, it means that your phone signal is at its ideal level. Otherwise, the signal level is not good.

Refer to open space

One of the effective measures to solve the phone antenna problem is to refer to an open space. Because the presence of walls and objects between you and the antenna signal tower can affect the signal strength and strength of your mobile antenna. In this case, the phone cannot connect to the network and you may not be able to make or receive a call while the antenna displays two or more lines.

By referring to the open space, you can find out whether this problem is due to the existence of such obstacles or not? If the problem persists, you need to take the next steps.

SIM card control

Sometimes the incorrect placement of the SIM card in the phone can cause problems related to the identification of the SIM card. You can solve this problem by opening the phone slot and reinserting the SIM card. If you still see the SIM card recognition problem, you need to take the final action.

Turn the phone off and on

Another effective measure to solve the problem of the phone’s antenna is to turn the device off and on. When the phone is turned off, its operating system is refreshed. This increases the probability of antenna recovery. If the problem still remains, it is necessary to take further actions on it.

Put the phone in flight mode and after a few seconds take it out of this mode

Doing this can have a positive effect in solving the problem of the phone’s antenna. After doing this step, give your phone a few seconds, and if it still has a problem with the antenna, you need to do the next steps.

Return to factory settings

This action will return all settings to their original state. If your settings are incorrect or disrupted, you can solve the problem in this way. Otherwise, it is necessary to visit the Maabar repair agency to fix the antenna problem of your phone.

Why does the phone not connect to the computer?

Many times, when you tried to connect your phone to the computer, you have come across a warning with the title USB device not recognized. This error means that your computer cannot recognize the phone. As a result, it is not possible to communicate between the two.

Reasons for not connecting the phone to home computers and laptops

The failure to recognize the phone by the computer can have several reasons. One of the reasons for the problem of not connecting the phone to the computer is related to the time when you connect your phone to the computer and you are establishing a connection. Then you did not use sefly remove hardware to disconnect. This action causes the computer not to be able to recognize your phone in the next cases when you intend to communicate. The next reason may be due to malware and viruses that make the computer unable to identify the corresponding port or consider this process incomplete.

How to find the silent phone?!!

When we lose our phone at home or at work, the easiest way to find it is to ring the phone and use the ringtone to find it. Now, if the mobile phone is on silent mode, how can it be found even though it is silent?

Losing a silent phone has happened to all of us. In this case, the user is confused and does not find a way to find his phone. If you are one of those users who sometimes lose their phone at home and forget where they left it, follow this article to identify practical solutions to find a silent phone.

Finding a silent phone with a Google Home speaker

Google Home will find your silent phone by voice command. One of the new features and capabilities that are going to be added to Google Home is the voice command “Find my mobile phone”, which allows users to easily find their silent phone by saying this voice command.

Google Home voice commands such as “Where is my phone?” ” and “Find my phone” designed to find the phone. The thing worth mentioning about this speaker is that it even raises the volume of smartphones that are in silent mode and takes it out of silent mode so that when the phone rings, the user can hear it. to find This feature has recently been added to the Google speaker. Therefore, Google Home users will be able to test this new feature.

Find the silent phone in the ios operating system

If your lost phone is an iPhone, easily use iCloud to find the silent phone. First, you need to log in to the iCloud website. Then enter your Apple ID and password. Click on the Find iPhone icon and click on All Device in the middle of the top bar of the website and select the iPhone that you lost at home. At this stage, a small window appears in the upper right corner of the website. Here click on Play sound option. Now, after a few seconds, you have to wait for a special ringing sound, by which you can find the iPhone that you lost at home.

Finding a silent phone in the Android operating system

First, go to google.com/android/devicemanager. In the section that shows your phone information, click on the Ring button. Then you will be informed that your desired phone will ring continuously for 5 minutes with the highest possible volume. To continue working and find the silent phone, click on the Ring button. When the blue Ringing bar appears, you should wait for a special ringing sound after a few seconds to find your phone.

What are the solutions to the problem of not connecting the phone to the computer?

There are different ways to solve the problem of not connecting the phone to the computer, which we are going to explain to you in this article. To solve this error without uninstalling, you can solve this problem by disconnecting your computer from the power source. Note that turning off the system alone is not enough and you must disconnect your computer from the power source. In new computers, even when you turn off your system, the motherboard still uses the power source.

What is the reason for doing this?

Motherboards are the place where all the hardware parts of the computer are connected. USB ports are also one of these hardwares. Sometimes motherboards need to be rebooted. As mentioned, by turning off the device, the process of rebooting the motherboard (turning off and on again) is not done. As a result, it is better to disconnect your system from the main power source at this moment. We should also mention that if you are using a laptop, you should remove the battery of your laptop.

Connection method via Bluetooth

One of the methods that can be used to connect in a laptop is Bluetooth. You may not have heard that you can connect your phone to the system with Bluetooth. But this is a very efficient method for this activity. By referring to the settings of your phone, you can connect your phone easily and quickly by setting the connection path and changing it from USB to Bluetooth.

Connection method via Wi-Fi

You should know that it is not possible to connect to the computer only through USB. Rather, it is possible to communicate with the device using the methods built into the phone itself. One of these ways is to use Wi-Fi. You can connect your phone to the system using Wi-Fi when your computer does not recognize your phone via USB.

Finally, we can say: You can use different methods to solve the problem of not connecting the phone to the computer. There are even programs for this that can be used to establish a connection. You can speed up the connection process and use more features just by downloading and installing these softwares on your computer.

Why is Apple expensive?

Investigating factors affecting the high price of Apple products
Production of quality products at high prices!!

Surely you know the Apple company: one of the largest manufacturers of smartphones, laptops and their accessories in the world, which has reached world fame due to the high quality of its products and of course the uniqueness of some of the features of its products. Maybe you also wanted to get an iPhone, iPad, or Apple MacBook for yourself, but the high price of these products made you give up on this decision. But why do you think Apple products are expensive? In this article, we are looking to find the answer to the question why Apple is expensive.

From design to Apple advertising

Let’s go back to the main topic “Why is Apple expensive?” “According to the mentioned content, we are looking for the accuracy and intelligence of the managers of different departments of Apple company. From product design to advertising and after-sales services, Apple has been able to appear more powerful than its competitors. Paying attention to subtleties such as: regularity of updates, uniqueness of features, high quality of services, respect for customers, etc. have caused that the high price of Apple products is considered correct in the eyes of users, and this high price is Apple’s unquestionable right to quality. Know about its products and services.

Factors of superiority of Apple over other brands

The presence of features and the provision of special services in the Apple company have made this brand superior to other brands offering electronic devices. So that, despite the high price, users receive a good reception from buying these products. In the following, we will examine the superior factors of Apple products and why Apple is expensive.

After-sales service and customer respect

One of the main features of Apple brand products is their excellent after-sales service. Apple always provides direct support to its customers and is one of the clear examples of the slogan “The customer is always right”.

Pay attention to an interesting example in this field: “Some time ago, the iPhone of an Apple user caught fire while it was connected to the charger. After the investigations, it was found that this user had used a non-standard charger to charge his phone. While this issue would have given Apple the legal authority to simply walk away from this story, Apple took an interesting action in response to this incident; This company presented a new iPhone to the victim and asked him not to use non-standard chargers from now on.

Now we ask you if this level of importance to the customer on the part of the manufacturing company does not convince you to be a regular customer of that company’s products despite the high price?! Of course, it is necessary to remind that, unfortunately, Apple’s direct support and after-sales services are not provided in our country, and Iranian users of Apple products do not benefit from these benefits. But this point does not make the special services of Apple in this field to be ignored.

Smart advertising

Today, no one can deny the essential role of advertising in the sale of various brands. In fact, with correct and creative advertisements, users’ attention can be drawn to the desired product. Apple was one of the companies that understood the importance of this issue and devoted large investments to the promotion of its products. And of course, this investment has gotten a very good result. There is no doubt in the high quality of Apple products. But Apple managers are well aware of the fact that with appropriate advertising and towards the taste and feelings of users, they can create appropriate justifications in their minds for the high price of Apple products. As you know, one of the most popular Apple products is the company’s iPhones.

It must be admitted that iPhone promotional activities are very skillful and commendable! With their strategic ideas and activities, the advertising officials of this company have made the users have an interesting idea about the iPhone; Most of the iPhone users believe that the existence of unique features in the iPhone must have made this product expensive. In fact, they consider Apple company to be quite right about the high prices of iPhone products. But another point that Apple has paid much attention to in its advertising is psychological factors. Of course, it has also been very successful in this field.

In explaining this case, we only need to mention that using an iPhone is, in a way, a symbol of being rich and of course intellectual. You do not deny that there are many people around you who wish to have one of the iPhone models without having detailed information about the hardware and software features of these phones. They are willing to spend a large amount of money to have an iPhone in order to look rich and so-called “classy”. Of course, we should not neglect the strong and quality features of iPhone and Apple products in general.

Special operating system

Apple products (iPhone and iPad) support the iOS operating system. Ios is actually Apple’s exclusive operating system and none of the other brands use this technology in their smart phones and tablets. Currently, many companies such as Samsung, LG, Motorola, Huawei, Sony, Xiaomi, etc. use the Android operating system. Each of these companies, in order to optimize the performance of their products, offers their own user interface (UI) alongside the original version of the Android operating system. In such a situation, the exclusive ios of Apple products is considered a very special advantage that is worth paying a higher fee for users.

Is it possible to flash Apple tablet software?

After preparing the backup, follow the steps below to flash the software of the Apple tablet.

Restore steps through iTunes
Download the firmware or iOS file related to the device
After finding Option, click on Restore
Click on the firmware file and start the restore process.
After a few minutes, the software flash of the Apple tablet is finished and the desired device is restarted.
In the final step, you can restore the information that you backed up earlier.

The touch screen of the device worked automatically, what should we do?

Update the device software to the latest version.

Why does the phone automatically restart or turn off?

Control the programs installed on the device and if there is any malware installed on the system, remove it and update the device software to the latest version.

The phone is turned off and does not turn on?

Make sure the device cable and charger are correct.

The device is on but there is no image?

Restart the device by hardware (press the power button, the volume up button and the volume down button at the same time)

Does the device have a network lock?

Visit one of the authorized after-sales service centers.

Why do programs automatically close while running?

Control the programs installed on the device and if there is malware installed on the system, delete it and update the device software to the latest version.